TERMS OF SERVICE
By using the Photofliks Inc. website and/or purchasing services from us, you agree to the terms of service set forth in this Agreement. We reserve the right to change or modify the provisions of this Agreement at any time. You should check this Agreement periodically for changes. If you do not agree to our terms of service, you should not use our website or purchase our services. By using this website and/or purchasing services from us, you agree to be legally bound and abide by these Terms of Service, just as if you had signed a written legal agreement.
ALL SERVICES:
PLEASE NOTE:
When you purchase a photo package from Photofliks Inc., you are actually purchasing a block of time for our photographer to shoot your home. That is why it is imperative that your home be photo-ready and our photographer is allowed to begin working immediately once they arrive at your property.
YOUR APPOINTMENT:
Because we shoot multiple homes each day, it is important that your property be photo-ready. In order to service all of our clients in a professional manner, your appointment includes a specific amount of time for your photo session and an estimated number of images. Your home will be shot AS-IS. The property must be photo-ready when we arrive. We do not provide any cleaning, moving or home staging services. Failure to have your home photo-ready may impact the number of photographs taken. Your appointment includes a specific amount of time for the photo session and an estimated number of images.
SCHEDULING A TEAM MEMBER:
If a team member photographer is unavailable to photograph your property, the team photographer may be substituted. Team member photo shoots are subject to availability. It is highly recommended that the agent be present for the shoot to communicate any special shot requests to the team member. Team photographers cannot accept payment.
PAYMENT:
For photography photo shoots, aerial drone services, and video services, we will email you an electronic invoice. You may pay your electronic invoice with any major credit card or zelle. We accept Visa, MasterCard, American Express and Discover. Payment will be made in full before or upon delivery of photos and/or media. We do not accept checks.
TRAVEL FEES and PARKING:
Photofliks Inc. offers real estate and commercial photography in the DFW area. Properties located outside our local service area will incur a travel fee. If guest parking or free street parking is unavailable, clients will be responsible for any parking fees incurred by photographers to park in a nearby parking lot.
CANCELLATIONS and RESCHEDULING:
If you need to cancel or reschedule your appointment, we request at least 48 hours notice via our contact form on this website or via phone; 469-251-8184. You will receive a cancellation confirmation email from us within 24 hours. If you do not receive a cancellation confirmation email from us, that means we did not receive your cancellation request and your appointment is still reserved. Please call us immediately. If you give less than 24 hours notice, you will be charged a $50.00 cancellation fee. There is no cancellation fee for rescheduling your shoot due to bad weather. If you repeatedly cancel or reschedule appointments, we will require a $100.00 non-refundable security deposit to reserve your next photo shoot.
NO SHOWS/LATE SHOWS/SCRAP SHOOT:
If you do not show up for your appointment or if you show up so late that the shoot has to be cancelled, you will be charged a $100.00 trip fee that must be paid in full before we can reschedule another shoot. If we arrive at the property and are unable to shoot the home due to lack of electricity, lack of interior access or other issues, the appointment will be cancelled and you will be charged a $100.00 scrap shoot fee that must be paid in full before we can schedule another shoot for you.
RESHOOTS/REFUNDS:
Any return trip to the property for reshoots will incur a fee. The minimum reshoot fee is $50.00 plus $5 for each picture that needs to be reshoot.
In order to avoid a reshoot: 1. Please be sure the property is “photo-ready” and is cleaned and styled to your specifications. 2. Make sure weather conditions are to your liking. 3. Communicate any specific shot requests to us via email prior to your appointment.
Refunds are provided on a case by case basis. Refunds will not be provided in situations where the client was not present at the shoot, the client failed to communicate specific shot requests, or the images are not materially different in image quality from those contained in our portfolio.
PHOTOGRAPHY SERVICES:
PHOTO SESSIONS:
Your home will be shot AS-IS. We do not provide any cleaning/moving/home staging services. The property must be photo-ready when we arrive. Failure to have your home photo-ready may impact the number of photographs taken. Please review our tips on how to prepare the home. Your photo package includes a specific amount of time for the photo session and an estimated number of images shot. Any return trip to the property for re-shoots will incur a re-shoot fee. The minimum re-shoot fee is $50.00 plus $5 for each picture that needs to be reshot. Weekend photo sessions are by special request and are subject to availability.
DELIVERY TIMES:
Residential photos are delivered within 24 to 48 business hours via PIXIESET download. Typically, photos are delivered between 12pm and 6pm, but may be later depending on our workload. Friday photo session images are typically delivered on Saturday, but Saturday delivery is not guaranteed. Delivery times for all other services is typically two to five business days. If you have specific delivery requirements, please contact us prior to scheduling your photo session.
IMAGE EDITING SERVICES:
IMAGE EDITING:
Image editing services includes: removing the camera reflection in mirrors, sharpening the image, straightening the vertical lines of the walls, reducing image noise, reducing distortion and chromatic aberration, cropping the edges of the images, adjusting the global color, contrast, saturation, clarity, white balance and exposure, removal of pool hoses and debris in swimming pools, clean up lawns, gardens, and pools, add or enhance blue skies and green grass to exterior images, clean up stains on floors, add fire to fireplaces, add scenes to all TVs and enhance the view through interior windows. Some of image editing services are included on our photo packages.
OBJECT REMOVAL EDITING:
Object removal editing is optional and will incur an additional fee. Examples include: decluttering an interior room, removing the agent’s sign from the front yard, or removing a car from a photo. Pricing is based upon the specifics of the client’s object removal editing requests.
AERIAL DRONE SERVICES:
SCHEDULING AN AERIAL SESSION:
Aerial sessions are subject to availability and pilot photo styles may vary. It is highly recommended that the agent be present for the appointment to communicate any special shot requests to the team pilot.
THE AERIAL SESSION:
Your property will be shot AS-IS. The property must be photo/video ready when we arrive. We do not provide any cleaning, moving or home staging services. Failure to have your home ready may impact the quality of your video or the number of photographs taken.
AERIAL TEASER VIDEO HOSTING:
Photofliks Inc. does not provide any video hosting services. We recommend using a video hosting provider, such as YouTube or Vimeo to host your videos. They will be able to provide you with shareable links and embed code for your websites and social media.
REAL ESTATE VIDEO SERVICES:
VIDEO SESSIONS:
Your home will be shot AS-IS. We do not provide any cleaning/moving/home staging services. The property must be video-ready when we arrive. Failure to have your home video-ready may impact the quality of the video. Please review our tips on how to prepare the home. Your video package includes a specific amount of time for the video session. Any return trip to the property for video re-shoots will incur a re-shoot fee. Please call for the minimum video re-shoot fee. Weekend video sessions are by special request.
VIDEO EDITING & REVISIONS:
All of our video packages include our in-house video editing. If you require Advanced Video Editing, such as compositing, key-framing, custom animation, etc., please contact us. For custom videos, clients receive one complimentary revision to their video. Any additional revisions will incur an editing fee.
VIDEO DELIVERY TIMES & HOSTING:
Delivery times for commercial custom video packages will vary. Expedited video delivery is unavailable. If you have specific delivery requirements, please contact us prior to scheduling your video session. Your video will be delivered as a web-friendly MP4 video file. Photofliks Inc. does not provide any video hosting services. We recommend using a video hosting provider, such as YouTube or Vimeo to host your videos. They will be able to provide you with shareable links and embed code for your websites and social media.
ROYALTY-FREE MUSIC
For custom videos, agent’s may select a track of their choice from our in-house music library of royalty-free songs. Agents may also select music from other outside royalty-free music sources, but they will be responsible for any licensing fees incurred by Photofliks Inc. associated with their selection.
MISCELLANEOUS
ELECTRONIC NEWSLETTER AND OPT-OUT
By contacting Photofliks Inc., you agree to receive occasional email correspondence and electronic newsletters. Users may opt-out of receiving future electronic newsletters by clicking on the unsubscribe link at the bottom of the newsletter.
PORTFOLIO AND SOCIAL MEDIA USE
Photofliks Inc. reserves the right to use any and all photo and video footage from client shoots for our online portfolio and social media channels. By purchasing services from us, you grant us an irrevocable right to use the photo and video footage from your property in perpetuity. If you are an agent or broker representing the homeowner, you are authorizing Photofliks Inc. on the owner’s behalf for us to use any and all footage for our own marketing purposes. Purchasing services from us constitutes a location release.
